E-Commerce Account Manager

This role offers the chance to work for one of the top local e-commerce firms in the area, rated among the best places to work in the State of Oregon. They offer growth opportunities, excellent benefits, and an engaging, fun work environment.

The E-Commerce Account Manager is responsible for onboarding, implementing, and providing ongoing operational support for assigned e-commerce and retail customer accounts. This role manages customer and product information throughout the account and product life cycle, coordinates day-to-day account activity, and serves as a key point of contact between customers, the Sales team, and internal teams. The APM provides responsive customer support, resolves operational issues, maintains accurate account information, and helps ensure a consistent, positive customer experience.

Compensation: $31-$34/hr DOE

Availability: Monday - Friday, 8am - 5pm

• Own and coordinate onboarding for new e-commerce and retail customers, including gathering requirements, setting timelines, coordinating account setup, and supporting successful implementation.
• Manage day-to-day operational support for assigned accounts throughout the customer and product life cycle, including product load-in, active sales cycles, discontinued items, closeouts, and other account-specific requirements.
• Initiate and participate in internal and external meetings to establish strategy and timelines, gather information, provide status updates, address questions or concerns, and maintain alignment with customer contacts and the Sales team.
• Serve as a primary resource for assigned accounts by answering questions, troubleshooting workflow and system issues, investigating customer concerns, and proactively identifying and resolving potential problems.
• Partner with Purchasing, Marketing, Sales, and other internal teams to gather, validate, and provide product specifications, images, marketing information, competitive comparisons, and other required customer content.
• Develop strong working knowledge of assigned customer systems, portals, procedures, processes, requirements, and key contacts to support efficient execution and identify opportunities to improve account performance.
• Coordinate information and activity between customers, the Sales team, Logistics Operations, Warehouse Operations, Purchasing, Marketing, Finance, and other internal partners to ensure clear communication and timely execution.
• Coordinate and facilitate internal review and approval of contracts, deal sheets, MDF agreements, marketing and advertising programs, and other customer-specific requirements as assigned.
• Coordinate account shipments, order management, customer support, traffic, returns, and related processes as required; identify future opportunities and support initiatives that strengthen customer relationships and business growth

• Bachelor's degree preferred in Business, Marketing, Sales, Operations, or a related field
• Minimum 3 years of related experience in account management, program management, sales support, customer operations, retail, e-commerce, or a similar customer-facing business environment; experience within wholesale distribution, consumer products, retail, or e-commerce preferred
• Previous experience with a distributor or web retailer strongly preferred (Shopify, eBay, Walmart's eCommerce platform)
• Experience supporting key customer accounts, coordinating cross-functional projects, or working with customer portals, product setup requirements, order management, or related operational processes is strongly valued
• Ability to communicate clearly and professionally with customers, employees, and business partners through verbal and written correspondence, meetings, presentations, telephone, email, and virtual interactions.
• Able to interpret customer requirements, ask effective questions, and communicate status, issues, and next steps to both internal and external stakeholders
• Ability to work accurately with routine business and account data, including pricing, quantities, sales information, program details, and basic account metrics. Proficient in reviewing spreadsheets and identifying discrepancies or trends relevant to assigned customer programs
• Ability to gather and evaluate information from multiple sources, prioritize competing requests, identify potential issues, and exercise sound judgment when resolving customer, workflow, and account-related concerns. Able to determine when independent action is appropriate and…