Care Coordinator

Care Coordinator - Beccles Branch

Full-time Monday-Friday

Are you ready to play a key role in shaping the future of a growing care provider? Home Support Matters is expanding, and we're looking for a proactive, people-focused Care Coordinator to help drive our Beccles branch forward.

This is more than scheduling and admin, it's an opportunity to influence service growth, strengthen customer relationships, and make a meaningful impact on the lives of the people we support. If you're a natural problem-solver who thrives in a fast-moving environment, we'd love to hear from you.

What You'll Do - and How You'll Make an Impact

• Lead efficient rota coordination to ensure continuity of care and a positive experience for every customer

• Act as the key link between customers, families, care teams, and professionals, strengthening trust and satisfaction

• Support new referrals and care planning, helping our service grow through excellent responsiveness and attention to detail

• Use digital systems with confidence to maintain accurate records and streamline operations

• Line-manage and support care staff, ensuring they feel confident, valued and motivated

• Monitor and optimise service delivery, resolving issues quickly to maintain high standards

• Contribute to our on-call rota (8 hours every two weeks, remote from home, paid at an enhanced rate)

Your work will directly influence the quality, consistency and growth of our service, giving you the chance to shape how we evolve as a business

What We're Looking For

• Excellent communication and telephone skills
• Strong administrative and IT ability
• 1+ year of customer service experience
• Ability to stay calm, prioritise effectively, and juggle multiple tasks

Desirable:
Experience supervising staff or working in a regulated care setting

If you're driven, organised and ready to help build a stronger, growing service that makes a genuine difference every day, this could be the perfect next step for you.