Assistant Shop Manager

Assistant Shop Manager – Beccles Charity Shop Hours
: 14 hours per week over 2 days including weekend and bank holiday working as required.
Contract: Permanent

Following a recent internal promotion, we are looking for a passionate Assistant Shop Manager to support our Beccles town-centre shop — an exciting opportunity to help drive the shop’s success, inspire staff and volunteers, and ensure every donated item makes an impact.

If you have retail experience, enjoy supporting and motivating a small team, and want to make a tangible difference in your local community, this role could be a perfect opportunity for you. Our Beccles shop thrives thanks to the generosity of donors, the loyalty of our customers, and the dedication of our staff and volunteers.

As Assistant Shop Manager, you will support the Shop Manager in creating a welcoming, well‑organised retail environment. You will oversee day‑to‑day operations, support and motivate volunteers, maximise sales opportunities and deliver excellent customer service. In the Manager’s absence you will lead and continue maintaining standards efficiently and keep everything running smoothly.

Key Responsibilities:

• Taking the lead in the day‑to‑day running and ongoing development of the shop when deputising for the Shop Manager.
• Maximising the value of donated items by overseeing effective sorting, eye‑catching displays and regular stock rotation.
• Supporting the Shop Manager to meet income targets, while driving high retail standards through strong leadership and team motivation.
• Assisting with the recruitment, induction, training and ongoing support of staff and volunteers – helping everyone to thrive.
• Actively encouraging local donations to keep the shop well‑stocked with quality items.
• Helping to coordinate furniture collections and deliveries to ensure a smooth customer experience.

This role requires an enhanced Disclosure and Baring Service (DBS) check and a barred list check.

Benefits

• 33 days holiday (FTE, including bank holidays)
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Opportunities for professional development