Credentialing Specialists

Credentialing Specialist – ARMADA, Ltd.

Full‑time position located in Beckley, WV, requiring nationwide travel up to 40% of annual work hours to support onsite credentialing operations. Overtime exempt. Reports to ARMADA HQ.

Job responsibilities include providing credentialing service and support at IRS credentialing sites using the GSA scheduling tool, USAccess system, and credentialing equipment. Specific duties:

• View, manage, and check daily appointments in GSA scheduling tool.
• Perform enrollment and issuance of  (PIV/Smart IDs, Access Cards, PAC Cards), including issuance, activation, and Smart
  
  ID card handling.
• Perform certificate rekey, PIN reset, and card updates.
• Maintain card inventory and log cards on the Credential Inventory Tool (CIT).
• Store cards in a lockable container (file cabinet).
• Contact employees and contractors to schedule pick‑up and activate Smart
  
  ID cards.
• Issue PAC Cards and Access Cards.
• Collect Smart
  
  ID cards, PAC cards, and return terminated credentials to the Security Officer for destruction.
• Keep a log of cards issued and collected.
• Perform registrar and activator duties as required.
• Serve as card custodian and mail Smart
  
  ID cards to Light Activation Kit Operators.
• Communicate with applicants regarding credential status.
• Take photos, capture digital signatures, and assemble Pocket Commission inserts and other  duties as directed by ICAM.
• May be required to travel up to 40% of annual work hours and perform shift work, including night and weekend hours.
• Other duties as assigned.

• Complete required online credentialing training and maintain compliance with PIV‑II Smart
  
  ID credential requirements.
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures.
• Willingness to travel nationwide to support onsite credentialing operations.
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs.
• Understanding of PII handling and federal credentialing policies.
• Skill in managing daily credential operations, workstations and equipment.
• Strong customer service and communication skills.
• Ability to prepare and submit daily site reports.
• Strong attention to detail and documentation accuracy.
• Follow federal credentialing standards and procedures.

• Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program.
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures.
• Willingness to travel nationwide to support onsite credentialing operations.

• High School Diploma or equivalent.

The above information indicates the general nature and level of work to be performed. It is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

Applying: If you feel you have the knowledge, skills and abilities for this position, visit our careers page at

Special Notes: Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must successfully pass a background check and pre‑employment drug testing. Job offers are contingent upon results of background check and drug testing.