Home Care Patient Navigator

Overview

To guide patients with a Post‑Acute Home Care needs through the referral process.

• Provide guidance to patients/caregivers with a Post‑Acute Home Care needs.
• Assist in the referral process from acute to home care.
• Work with home health and durable medical providers to ensure patient’s post‑acute care needs are met.
• Ensure timely coordination of post‑acute care services.

• A nurse or social worker, who is trained to provide individualized assistance for post‑acute care needs OR a non‑professional who has successful completion of a recognized patient navigation training program.
• Documentation of a requisite knowledge and skill from previous education and experience to provide patient navigation.

At least 3 years in Healthcare field

• This position requires the ability to disseminate information
• Knowledge of home health coverage criteria
• Knowledge of post‑acute equipment coverage criteria
• To follow through and carry out plans of action
• Good verbal skills
• Outstanding Customer Service to patients, families, community, and physicians
• Knowledge of hospital/clinic/imaging procedures
• Have basic computer knowledge and experience with word, excel, email etc.
• Provide education, support, and coordination to assist patients with home care referrals.
• Connect patients and families to resources and support services.
• Promote communication between the patient and health care providers.
• Enhance the patient’s quality of life, sense of autonomy, and self‑determination for managing his/her own health.
• Reinforce physician‑patient relationship.
• Maintain records for reporting purposes in accordance with the ARH Quality policy and procedure guides.
• Work with multi-disciplinary teams to establish action plans for patients; assure action plans are carried out.
• Any other duties as assigned in regards to patients with a post‑acute home care need.

Appalachian Regional Healthcare