Call Center Representative

Call Center Customer Service Representative (Cleveland, OH)

Smylie One is growing and looking to add to our Customer Service Team.

Do you take pride in providing a Top-Notch Customer Experience? We would love to talk!

As a CSR at Smylie One, you will provide exceptional service to our customers via phone and email. The ideal candidate must be a self‑motivated professional with excellent communication skills, both oral and written.

• Answering incoming phone calls
• Scheduling appointments
• Outbound calling to existing customers (No Cold Calling!)
• Assisting field technicians with items like part orders, scheduling projects, or payments
• Appointment confirmations
• Light administrative work during down time

• Competitive pay commensurate with experience
• Medical, dental, and vision
• 401k
• Company paid short- and long‑term disability
• Paid time off
• Paid holidays
• Life insurance

Starting Range $15.00 - $17.00 with some overtime

Full Time position Monday‑Friday 7:30am-5:00pm

The position requires a well‑organized individual with the ability to adapt to a fast paced, changing environment. Applicant must be reliable, flexible and maintain a positive attitude under pressure.

The Smylie Family has been servicing the Cuyahoga, Geauga, and Lake County markets since 1955. Come join the legacy we have created. Enjoy being in a relaxed environment where we firmly believe having fun at work translates into productivity and a better customer experience.

• Entry level

• Full‑time

• Other

• Individual and Family Services