Technical IT Support Specialist

Join REDspace in Bedford, NS as a Technical IT Support Specialist, tackling diverse challenges while providing dedicated support for internal and client IT environments. Blend your expertise with our innovative culture.

This role is essential for maintaining functionality across computer systems and user applications. You will guide users through technical issues, monitor requests, and ensure proper equipment management. Your proactive approach will be crucial for updating inventory and contributing to continuous improvement in technical services.

Key Responsibilities:

• Support end users with daily IT troubleshooting tasks

• Manage and respond to support ticket requests efficiently

• Conduct user training on software and hardware usage

• Assist in hardware and software registration management

• Proactive communication of support issues to teams

Requirements:

• At least three years of relevant user support experience

• Technical support experience in a helpdesk setting

• Familiar with networking concepts and VPN services

• Excellent organizational skills and attention to detail

• Strong oral and written communication abilities

Empower our team at REDspace by advancing your career in IT support and technology solutions.
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