Intake Specialist - Bedford

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Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. As a Federally Qualified Health Center, IHC specializes in integrated care, offering primary medical, dental, and behavioral health services to community-based patients across Indiana. The Bedford location serves a diverse population and includes eight WIC nutrition program sites, a mobile health unit, and in-house pharmacy services.

IHC Bedford seeks an Intake Specialist to join our talented team! This is a wonderful opportunity for anyone who craves a highly rewarding position with exceptional benefits, including a $1,000 retention bonus.

• $1,000 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 insurance benefits eligibility
• 403(b) retirement plan matching at one year of employment
• Employer-paid group life, short-term and long-term disability coverages and HSA contributions
• Flexible leave of absence programs
• Personify Health wellness program with paid incentives
• Support Linc Employee Assistance Program with 24/7 access to therapy consultation services

Monday – 7:30 a.m. – 5:00 p.m.

Tuesday – 7:30 a.m. – 5:00 p.m.

Wednesday – 7:30 a.m. – 5:00 p.m.

Thursday – 7:30 a.m. – 6:00 p.m.

Friday – 7:30 a.m. – 4:00 p.m.

The Intake Specialist plays a vital role in IHC’s mission by ensuring all client income documentation, front‑office paperwork, charts, and billing are handled efficiently. The role collaborates closely with front office staff to provide excellent customer service to clients over the phone and in the lobby, completes billing paperwork, and prepares daily reports essential for clinic effectiveness.

• Greets clients and visitors, assisting with check‑in.
• Schedules appointments and educates clients on required documents.
• Answers calls and accurately directs them.
• Enter, maintain, and retrieve data on IHC’s computer system.
• Uses the electronic medical record to assemble income documents and keep client information complete.
• Completes daily batches, including migrant worker batches, ensuring superbills are complete.
• Runs daily variance reports.
• Determines eligibility and signs up clients for Medicaid or Medicare Part D, refers eligible clients to WIC programs.

• Ability to interact with a diverse population of varying education levels, including children.
• Positive customer service skills in person and over the phone.
• Proficiency in patient scheduling, including walk‑ins, overbooking, and rescheduling.
• Knowledge of Medicaid and Medicare requirements.
• Initiative, prioritization, organization, and follow‑up.
• High detail orientation and accuracy.
• Knowledge of standard office practices and procedures.
• Ability to juggle multiple requests and meet deadlines.
• Team approach to problem solving.

• Completion of a standard high school diploma or equivalent.
• One year of prior experience in an office or health‑related position.

We are an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Hospitals and Health Care