Front Desk​/Data Entry Specialist - Hanscom AFB

Front Desk/Data Entry Specialist

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Front Desk/Data Entry Specialist at Hanscom AFB, MA.

To be considered for this position, candidates must include at least three professional references. No personal references are allowed.

The contractor will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Military and Family Readiness Center (M&FRC), schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. The contractor shall be responsible for performing various clerical and administrative duties, including entering all required information and data, and maintain currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system.

The contractor shall input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application to include but not limited to scheduling clients for classes and workshops, and sending reminder emails one week prior to class start date or timeline suggested by program managers.

• Strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format.
• Strong working knowledge of Web Based applications (Microsoft Edge/Chrome), Microsoft Office Word, Excel, and other MS Office Suite products.
• Prior customer service experience of a minimum of 12 months in a customer support and business environment.
• Ability to rely on experience and judgment to plan and accomplish goals in a timely manner.
• Ability to take task direction and training from Government personnel; direct report to the Prime Contractor for employer/employee matters.
• Basic understanding of military protocol, support group organizations, family systems in a military setting, and ability to communicate and work effectively with a diverse population.
• Expected to dress in appropriate business casual attire while in performance of contract.

• Provide reception services for M&FRC Reception Center visitors/clients and accomplish customer service and administrative duties as required.
• Provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems.
• Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate M&FRC staff member, watch for opportunities to raise awareness of M&FRC programs and services.
• Schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.
• Input all TAP data and resources in the AFFIRST to include but not limited to scheduling clients for Transition Assistance Program workshops, and sending reminder emails one week prior to class start date unless a different timeline is directed by program managers.
• Maintain the appearance of the Front Desk; align chairs, materials, publications, and resources daily and report inoperable equipment to M&FRC management.
• Ensure all clients completely sign‑in and generate a monthly client usage report in the format established by M&FRC management.

Work shall be performed during normal business hours from 8:00 AM – 4:30 PM, Monday – Friday.

10 Kirtland St., Bldg. 1240, Hanscom AFB, MA 01731. This position may be eligible for situational telework if national health directives and/or base regulations require it. If telework is directed, duty hours would remain the same, as would the duties listed above.

Must be able to pass a Federal Background check. Employment is contingent upon approval of security clearance.

Jamison Professional Services, Inc. (Jamison) is a Service‑Disabled, Veteran‑Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing…