Lead Medical Support Assistant

Lead Medical Support Assistant

The Lead Medical Support Assistant performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at VA Medical Center. Duties include, but are not limited to:

• Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes, functions and goals are understood and met;
• Utilizes knowledge of VA policies, regulations, guidelines and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements(i.e. labs, EKGs, x-rays) to ensure readiness for the patient visit;
• Monitors clinic's Access to care;
• Monitors ICB usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff;
• Must keep abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package;
• Assists with the clean-up of the EARR (Encounter Action Required Report) and delinquent recall report; supports clinics regarding utilization and clinic profile management i.e. set-up of clinic grids, cancel and restore clinics;
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes;
• Prepares correspondence and memos as needed;
• Promotes Veteran registration for and utilization of Healthe Vet (MHV);
• Stocks basic office supplies for the executive suite;
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately;
• Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics;
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient;
• Assures that all appropriate VA forms are used correctly, and regulations followed;
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations;
• Other duties as assigned.

Work Schedule:

Monday-Friday, 7:30am-4:00pm or 8:00am-4:30pm

Telework:
Available, as determined by the agency policy (Ad-Hoc)

Virtual:
This is not a virtual position.

Functional Statement #: F01612

Relocation/Recruitment

Incentives:

Not Authorized.

Permanent Change of Station (PCS):
Not Authorized

Notifications:

• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is not a Bargaining Unit position.
• This position is covered by a special rate.