Senior Service Business Intelligence Analyst

Werfen - Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States

Country

United States

Shift

1st

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors.

Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Position Summary:

Provides analytics and business intelligence insights to enable the North America Service & Support leadership team to make informed strategic decisions that drive revenue. The role will act as a consultant to Senior Leadership of Service & Support with a focus on reporting, analytics and fostering strong relationships with business partners (eg. Service, Sales, Finance, IT). They will be looked upon to perform ad-hoc analyses for the business, develop insights that drive actions, and to identify new areas for growth or improvement.

This person will be a subject matter expert in this field and will help to lead this function.

Key Accountabilities
Essential Functions:

• Proactively identifies trends, risks, and opportunities for the business that could impact Service & Support objectives, strategy and tactics.
• Presents insights to Service & Support leadership.
• Responsible for continuous improvement related to data reliability and responsiveness to requests from business.
• Articulates and concisely explains the strategic implications of complex data to key stakeholders using visualization tools such as MS Power BI to curate and display data from multiple sources.
• Develops reporting, dashboards and analysis that enable business decisions to drive revenue and profitability.
• Performs other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Internal Networking/Key Relationships:

• Client Services
• Finance
• IT

Minimum Knowledge & Experience for the position:

Education:

• Bachelor’s degree in Business Administration, Finance, Business Analytics or related field required. Master’s degree preferred.

Experience:

• Minimum of 5-7 years of work experience in Sales Operations, Service Operations, Finance or Business Analysis function required. Experience in Medical Device/ IVD industry preferred

Additional Skills/Knowledge:

• Expert skills with MS Excel required.
• Experience with data visualization tools such as MS Power BI or Tableau required.
• Strong computer skills, including Microsoft Office, databases, web-based applications, etc.
• Experience with CRM and ERP systems required.
• SAP experience preferred.
• Knowledge of service logistics, field service operations, and customer support systems preferred.
• Experience leveraging statistical analysis, business intelligence tools, and operational data to identify meaningful trends, uncover root causes, forecast future performance, and deliver actionable insights that drive strategic and operational decision-making.
• Management has the discretion of substituting relevant work experience…