International Customer Service Coordinator

International Customer Service Coordinator I

The International Customer Service Coordinator I is responsible for processing all customer orders in the system with a high level of accuracy. This role involves issuing credit and debit requests, entering system tickets for discrepancies and interacting with the sales team as needed. The primary focus of this role is ensuring precise and timely order entry.

Key accountabilities include:

• Process customer orders in the system accurately and efficiently.
• Issue credit and debit requests in accordance with company policies.
• Enter system tickets to address and resolve order discrepancies.
• Interact with the sales team to address order-related queries and issues.
• Maintain accurate records of all transactions and communications.
• Performs other duties as assigned.

Networking/Key relationships include:

• Internal Client Services teams
• Planning Team
• Warehouse
• Import/Export
• Operations & Manufacturing
• Marketing
• QA/RA

Minimum knowledge & experience required for the position:

• Associate's degree in business or related field required. Bachelor's degree in business administration, Finance, or related field preferred, or equivalent experience
• Minimum 2 years related experience in Customer Service environment/ Finance /International Operations preferred
• Basic knowledge of Microsoft office System, including Word, PowerPoint, Excel required
• Knowledge of SAP ERP preferred
• Fluency in English required. Fluency in Spanish, written and spoken desirable

Skills & capabilities:

• Strong attention to detail and accuracy in data entry.
• Good organizational and time management skills.
• Strong customer focus.
• Strong problem solving and analytical skills.
• Team player with a proactive attitude.

Occasional travel may be required.

The hourly rate range for this role is currently $26/hr to $32/hr individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.