Senior IT Solutions Architect

Overview

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The Senior IT Solutions Architect is responsible for identifying and understanding customer requirements to successfully integrate IT solutions. This includes, but is not limited to, connectivity, interfacing, cybersecurity and workflow from pre-sale to go-live by providing technical leadership, expertise and guidance related to the workflow design and the implementation of these solutions to enable business objectives. Generates designs to address customer needs;

works with appropriate stakeholders to ensure the Implementation team understands requirements and delivers successful solutions.

• Provides pre-sale consulting, design, implementation and go-live support to current and potential customers
• Performs detailed analysis of customer clinical and IT environment to understand workflow and functionality to determine configuration needs
• Collaborates with Sales & Applications Consultants to design customer solutions
• Plans, creates, designs and presents IT solutions workflows, network architecture diagrams, drawings, and visual communications to customers and internal stakeholders for review and approval
• Serves as the voice of the customer liaison with internal stakeholders
• Provides escalated on-site support as requested by IT Solutions Manager
• Provides Project Management support during solution implementation
• Responsible for ensuring all security clearances and documents are completed and provided to customers within defined timeframe
• Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction
• Ensures designs are in compliance with all regulatory policies, procedures and records
• Identifies opportunities to streamline and create more effective tools and processes
• Provides technical leadership, consulting and direction to the Solutions Architect team; maintains technical competency with market changes and researches training opportunities

• Education
  :
  Bachelor's degree in Information Technology, Computer Science or Engineering required or equivalent experience in lieu of a degree will be considered.
• Experience
  :
  Minimum of seven years' experience in a customer-facing/support role within medical device or healthcare field; experience implementing complex IT solutions; expert knowledge of clinical/healthcare IT environments; project management experience desirable.
• Skills & Knowledge
  :
  Expert knowledge of cybersecurity (current industry trends and mitigation preferred); experience with industry-relevant interface technologies and protocols such as Interface Engines, IT Security, Connectivity, Databases, ADT/POCT devices; fluent in English. Ability to communicate across all levels of an organization and to work in a regulated environment; strong interpersonal and communication skills; ability to author documents, diagrams, and presentations; ability to work under own initiative;
  
  strong problem-solving and collaboration skills.

Up to 50% of time

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• Medical Equipment Manufacturing