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HelpDesk/Support IT Support Systems Administrator Technical Support

Tier II Helpdesk & IT Support Specialist — Secret Clearance

Job in Bedford, Middlesex County, Massachusetts, 01730, USA
Listing for: Medium
Full Time position
Listed on 2025-12-13
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below
A veteran-owned IT solutions provider is seeking a Helpdesk Systems Administrator to provide Tier II support and manage critical IT incidents. Candidates must have an active DoD Secret Clearance and relevant IT certifications. Responsibilities include troubleshooting IT issues, documenting work via BMC Remedy, and supporting a 24/7 call center. The role demands experience in customer service within an IT environment.

Applicants with 3-5 years of related experience will find this opportunity to be a good fit.
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