Chief Information Officer

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Active - Full-time Regular Bedford, MA, US

2 days ago Requisition

Salary: $ Annually

Position Overview:

• IT Strategy and Governance:
  Develop and maintain a multi-year information technology and digital strategy aligned with organizational priorities and measurable outcomes.
• Executive and Board Partnership:
  Advise executive leadership and the Board of Trustees on technology strategy, cybersecurity risk, business continuity, digital opportunities, regulatory exposure, capital requirements, and major technology initiatives. Translate complex technical issues into clear operational and financial implications.
• Cybersecurity and Information Risk:
  Lead an IT cybersecurity and information-risk program that protects patient, employee, operational, and business information. Maintain policies, controls, security awareness, incident response, vulnerability management, identity and access management, and third-party risk oversight.
• Healthcare Privacy and Regulatory Alignment:
  Partner with Compliance, Legal, Clinical, Human Resources, and operational leaders to support adherence to applicable privacy, security, records-management, and healthcare requirements, including HIPAA. Acts as Boston Med Flight’s Security Officer, ensuring technology practices support auditing, retention, access control, and appropriate handling of sensitive information.
• Operational Systems:
  Provide executive oversight for the selection, integration, reliability, and lifecycle management of systems and applications supporting patient care, communications, dispatch, aviation, ground transport, fleet, safety, quality, education, finance, human resources, and administration.
• Infrastructure and Enterprise Services:
  Oversee secure, scalable, and highly available infrastructure, including networks, servers, endpoints, cloud services, data storage, telecommunications, mobile devices, collaboration platforms, telephone systems, and security camera systems across Boston Med Flight locations.
• Business Continuity and Disaster Recovery:
  Establish and regularly test technology continuity, disaster recovery, backup, restoration, emergency communication, and cyber incident response capabilities. Coordinate technology response plans with organizational emergency preparedness and continuity activities.
• Digital Transformation and Innovation:
  Identify, evaluate, and responsibly implement technologies that improve workflows, service reliability, employee experience, and organizational effectiveness. Establish governance for automation, artificial intelligence, and other emerging technologies, including privacy, security, ethical use, and change-management considerations.
• IT Operations and Service Management:
  Ensure dependable day-to-day technology operations, responsive user support, effective incident and problem management, asset management, documentation, service-level monitoring, and continuous improvement. Establish metrics and communicate service performance and risks.
• Leadership and Workforce Development:
  Lead, develop, and retain a high-performing technology team. Define clear roles, accountability, succession planning, professional development, cross-training, and after-hours support expectations appropriate to a 24/7 critical care transport organization.
• Budget and Resource Stewardship:
  Develop and manage operating and capital budgets for technology, cybersecurity, infrastructure, licensing, staffing, and strategic initiatives. Prepare business cases, prioritize investments, manage total cost of ownership, and demonstrate value and risk reduction.
• Vendor and Contract Management:
  Oversee technology vendors, consultants, managed service providers, telecommunications carriers, software partners, and other service providers. Lead due diligence, contract and service-level negotiations, performance reviews, data-protection requirements, and risk remediation.
• Project and Change Leadership:
  Establish disciplined project portfolio management and change-management practices. Ensure technology initiatives include stakeholder engagement, workflow analysis, testing, training, adoption planning, documentation, and post-implementation review.
• Organizational
  
  Collaboration:
  
  Build strong partnerships across clinical, aviation, communications, ground operations, safety, quality, compliance, finance, human resources,…