Senior Manager, ServiceNow Architect

Job Title:

Senior Manager, Service Now Architect

Job Description:

Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission.

Please note:

This opportunity will be located in either Chaska, MN, Aurora, IL, or Bedford, MA, and will work a hybrid schedule.

The Role:

The Senior Manager, Service Now Architect is a strategic leadership role responsible for designing, implementing, and governing scalable Service Now solutions that align with enterprise goals. This position leads architecture and development efforts, mentors technical teams, and collaborates with stakeholders to drive platform adoption, automation, and innovation.  This role is a member of the Platform Development and Automation team supporting the IT Service Delivery & Support team.  

This role will lead development, architecture, and governance efforts as well as provide work direction for a small team accountable for configuring system integrations, automation, and self-service capability which supports our organizational operating model maturity and planned growth.
The ideal candidate enjoys collaboration with business partners, has experience with workflow automation, and possesses the ability to see the big picture while delivering incremental value. The incumbent will be a key contributor in increasing adoption and consumption of the platform capabilities by ensuring that enterprise IT business services can be designed to support our organizational needs.  In this role you will:

Solution Architecture & Strategy Lead the design and implementation of scalable, secure, and performant Service Now solutions. Define and maintain architecture standards, governance frameworks, and best practices. Align platform architecture with enterprise IT strategies, security policies, and compliance requirements. Structure permissions and data to support data classification, secure data handling, and compliance regulations. Technical Leadership Provide mentorship and technical guidance to developers and administrators.

Conduct code reviews, system audits, and performance optimizations. Oversee platform upgrades, patching, and release management. Platform Development & Customization Architect and configure Service Now modules including ITSM, ITOM, CMDB, and custom applications. Utilize Flow Designer, UI Builder, Glide APIs, and Integration Hub/Workflow Data Fabric for workflow automation. Develop and maintain business rules, client scripts, UI policies, and scheduled jobs. Advanced reporting and analytics using performance analytics, predictive intelligence, and setup and maintenance of data lake.

Integration & Automation Design and implement integrations with third-party systems. Optimize workflows and data flows across enterprise applications. Leverage AI-driven automation tools like Now Assist and Virtual Agent. Stakeholder Engagement Collaborate with business analysts, product owners, and IT teams to translate requirements into technical solutions. Communicate technical concepts effectively to both technical and non-technical stakeholders. Drive adoption and consumption of platform capabilities across departments.

Traits we believe make a strong candidate:

Technical Expertise Deep understanding of Service Now architecture, platform capabilities, and module configurations (ITSM, ITOM, CMDB, Sec Ops). Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub/Workflow Data Fabric, and REST/SOAP integrations.

Experience with platform performance tuning, security models, and upgrade strategies. Strategic Thinking Ability to align Service Now solutions with enterprise IT strategy and business goals. Skilled in translating complex…