Line & Ramp Services Agent

Responsibilities for this Position Line & Ramp Services Agent
Location: Bedford, MA, US, 01730
Job Category: Fixed Base Operations (FBO)
Career Level: Graduate / Entry Level
Requisition : 5201

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

This role puts you at the center of airport operations, supporting aircraft, crews, and passengers with safety, precision, and exceptional service. Each shift, you’ll work alongside a dedicated team in a fast‑paced, dynamic environment where adaptability, teamwork, and customer focus are key.

Your work is supported by both a safety & training network and a robust operations & management framework, allowing you to tap into expertise across functions to guide your efforts. With these interconnected support systems, you’ll be part of a team committed to delivering top‑notch service and meeting the intricate demands of luxury flight.

This role is on‑site, working from our concierge style Fixed Based Operator (FBO) location in Bedford, MA where you will be right at the heart of the action. As a key member of the FBO team, you will work closely with clients, passengers, crew, and fellow team members, providing an exceptional experience and ensuring smooth operations for each flight.

• A High School Diploma, GED, or equivalent education.
• A valid driver's license and a strong sense of responsibility.
• Basic English communication skills (B1 level or above).
• A courteous, respectful attitude and a reliable work ethic.
• Preferably at least one year of mechanical experience.
• Direct line and ramp experience preferred, but not required.
• Willingness to work flexible hours rain or shine.
• Must be able to handle the demands of an active, on‑the‑move role.
• A strong eye for quality and a natural focus on customer service.
• The ability to stay cool, calm, and collected under pressure.
• Someone who takes pride in doing things right, enjoys working outdoors.

• From assisting crew members to welcoming high‑profile clients, you’ll ensure every flight is supported with care and precision. Your responsibilities include:

  • Safely handling aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
  • Delivering excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.
  • Maintaining facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.
  • Supporting a strong safety‑first culture by following procedures and promptly reporting hazards or issues.

  Every employee is vital to our success, and we value the unique style and dedication each team member brings. Here, you’ll have the chance to build a personal brand among your colleagues, high‑profile clients, and industry professionals.

• Handle ramp operations while following top‑tier safety and quality standards.
• Provide porter services delivering luggage, cargo, and transporting crew and passengers.
• Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting.
• Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision.
• Keep things stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties.
• Support a strong safety‑first culture by actively participating in safety and quality programs.
• Report any hazards, near misses, or unusual occurrences to keep operations smooth and safe.

Aviation operates on a dynamic schedule; things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive…