Customer Relations Representative - State Farm Agent Team Member

Benefits:

• Monthly Production Bonuses
• Team Lunches
• Team Building
• License Reimbursement
• Salary Plus Commission
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

I opened my agency in 1996, and today I lead a dedicated team of six. Before becoming an agent, I earned my degree from Bowling Green State University and began my career as a State Farm claims representative. That experience taught me how meaningful it is to guide people through life’s unexpected moments, and my passion for helping others is still what drives me every day.

Community involvement is a huge part of what we do. I partner with local schools for Nordonia Safe Decisions Week, sponsoring events focused on safety education and teen driver awareness. Our team also supports organizations like the Emergency Assistance Center and Habitat for Humanity, because giving back is at the heart of our mission.

We’re a true family agency (my husband is also a State Farm agent) and we’ve built a culture where teamwork, service, and fun all go hand in hand. We’re proud of the relationships we’ve built with our customers and our community, and we’re excited to welcome someone who shares our values.

If you’re caring, driven, outgoing, and passionate about helping others, and if you’re looking for a place where you can grow while being part of a winning team, this could be the perfect opportunity for you.

As an Customer Relations Representative - State Farm Agent Team Member for Jill Gaba - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.