Call Center Representative

Overview

Join Great Day Improvements as a Call Center Agent/Inside Sales (Full‑Time, Call Center). Manage inbound and outbound calls across the U.S., supporting our home improvement products and brands. Work a performance‑oriented environment with sales and service goals. Experience in a call center is preferred.

• Competitive base pay + performance‑based incentives
• Comprehensive paid training to build product and sales expertise
• Opportunities for career growth within the Great Day Improvements family of brands
• A supportive, collaborative work culture that values customer experience and performance

• Monday – Friday: 8:00 AM – 4:30 PM, 10:00 AM – 6:30 PM, 11:00 AM – 8:00 PM, 2:30 PM – 11:00 PM
• Rotating Saturday schedule: 8:00 AM – 4:30 PM, 10:00 AM – 6:30 PM, 12:30 PM – 9:00 PM

• $17.00 per hour

Bedford Heights, OH (On‑site at Universal Windows Direct office)

• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services, identifying opportunities for upselling and cross‑selling where appropriate.
• Achieve individual sales and customer experience performance targets, contributing to overall team success.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow‑up and documentation.
• Assist with customer concerns, using effective problem‑solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts, including evenings and weekends, based on business needs.

• 1–2 years of call center or customer service experience, preferably in the home improvement or related industry
• Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus)
• Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions
• Comfortable working toward sales goals in a performance‑driven environment
• Good organizational skills, with the ability to multi‑task and manage time effectively
• Dependable and punctual, with a strong commitment to delivering an excellent customer experience

Entry level

Full‑time

Customer Service

Consumer Services

GDI is an Equal Employment Opportunity Employer.