Call Center Representative

Join to apply for the Call Center Representative role at Great Day Improvements.

4 days ago Be among the first 25 applicants.

1100 AM - 800 PM

• Monday - Friday
  • 800 AM - 430 PM
  • 1000 AM - 630 PM
  • 1100 AM - 800 PM
  • 230 PM - 1100 PM
• Rotating Saturday Schedule
  • 800 AM - 430 PM
  • 1000 AM - 630 PM
  • 1230 PM - 900 PM

$17.00 per hour

Bedford Heights, OH (On-site at Universal Windows Direct office)

• Competitive base pay + performance-based incentives.
• Comprehensive paid training to build product and sales expertise.
• Opportunities for career growth within the Great Day Improvements family of brands.
• A supportive, collaborative work culture that values customer experience and performance.

• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
• Achieve individual sales and customer experience performance targets, contributing to overall team success.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
• Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts, including evenings and weekends, based on business needs.
• 1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
• Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
• Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
• Comfortable working toward sales goals in a performance-driven environment.
• Good organizational skills, with the ability to multi-task and manage time effectively.
• Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
• Seeking people with experience in Home Improvement Call Center - Inside Sales - Home Services - Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services
  -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist

GDI is an Equal Employment Opportunity Employer.