Litigation Coordinator - State National

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

The Litigation Coordinator position is required to work onsite five days per week due to the responsibilities associated with physical mail intake, document scanning, reconciliation, processing, and the need to maintain continuous departmental coverage.

• Receive, open, sort, date-stamp, count, and prepare incoming physical and electronic correspondence for processing.
• Efficiently sort documents and correspondence received from various sources, including physical mail, fax, email, portals, vendor platforms, secure shared links, and other approved delivery methods.
• Ensure documents and attachments remain accurately matched throughout the intake and processing process.
• Conduct thorough reviews of legal, litigation, claims, insurance, and regulatory documents to accurately identify relevant policy, claim, case, program, and recipient information.
• Research policy, program, client, and routing information to determine the appropriate handling and destination of incoming documents.
• Scan and accurately index incoming correspondence into State National's electronic workflow system, applying the appropriate document category, routing instructions, and escalation requirements.
• Process litigation and claims-related documents through internal workflow and client-facing systems, including opening, categorizing, archiving, uploading, and distributing materials to the appropriate recipients.
• Review and route documents to the appropriate internal department, business unit, client, Program Manager, or other designated recipient.
• Retrieve, review, and upload documents received through external portals, vendor platforms, secure links, email, and other approved sources.
• Identify expedited, deadline-sensitive, high-priority, or escalation-required documents and ensure they are routed or escalated timely.
• Reconcile documents received, downloaded, scanned, uploaded, and indexed to help prevent missing, duplicate, or incorrectly processed records.
• Perform daily quality-control reviews and audits of shared inboxes, workflow systems, and document records.
• Create and maintain accurate departmental logs and trackers related to mail volume, document intake, electronic submissions, checks, physical materials, outgoing mail, reconciliation activities, and other departmental controls.
• Prepare outgoing legal and operational correspondence, including certified, Fed Ex, or other trackable mailings as required.
• Handle and document checks, electronic media, original documents, and other physical materials in accordance with departmental procedures.
• Apply established departmental controls, escalation procedures, and processing requirements.
• Establish effective communication with internal and external parties regarding legal, litigation, and claims-related documents, including drafting emails and making or receiving phone calls as needed.
• Assist in managing incoming calls requiring additional support by gathering information from the caller and directing the caller to the appropriate resource.
• Prioritize accuracy and precision in data entry, indexing, routing, and document processing.
• Perform specialized processing tasks as required by the role.
• Maintain a foundational understanding of State National Companies' products, programs, services, and markets.