Automotive Warranty Claims Adjuster

Automotive Warranty Claims Adjuster (Call Center | Service Advisor / Technician Background Required)

Location:

In Office, Bedford, TX 76022

Schedule:

Full-time | Monday–Friday | Between 7:00 AM – 6:00 PM

This is an AUTOMOTIVE MECHANICAL role, not an insurance (Property & Casualty) claims position.

This is also a high-volume, inbound call center role. You will be handling live calls from repair facilities and making real-time claim decisions. To be considered, you must have experience in automotive repair, service advising, or dealership operations. Candidates with only P&C insurance adjusting experience will not be considered.

Head Start Warranty Group is seeking an experienced Automotive Warranty Claims Adjuster with a strong background in vehicle repair and service operations.

In this role, you will handle inbound calls from repair facilities, review mechanical failures in real time, and make coverage decisions based on automotive warranty contracts.

This is a call center environment, where you will:

• Speak directly with repair shops during diagnostics and repairs
• Ask questions, validate failures, and guide next steps
• Approve, adjust, or deny claims while on the call when possible
• Request and review supporting documentation (photos, diagnostics, inspection reports) when needed

You will be making real-time decisions that directly impact repair approvals, costs, and customer experience.

This position requires strong automotive knowledge, quick decision-making, and the ability to manage a high volume of calls throughout the day.

• Handle high-volume inbound calls from repair facilities and dealerships
• Review and validate mechanical failures in real time over the phone
• Analyze repair orders (ROs), diagnostic reports, and estimates
• Verify labor times using industry labor guides (Mitchell, Alldata, etc.)
• Evaluate parts pricing and repair necessity
• Request and review supporting documentation when needed
• Negotiate repair costs when applicable
• Approve, adjust, or deny claims based on contract terms
• Accurately document claim decisions in the claims system
• Collaborate with internal teams to ensure timely claim resolution

Experience in one or more of the following:

• Automotive Technician
• Warranty Administrator
• Automotive Claims Adjuster (mechanical/warranty only)

Strong understanding of:

• Automotive systems and components
• Diagnostics and repair procedures
• Repair estimates and labor times

Ability to:

• Read and interpret repair orders (ROs), diagnostic reports, and parts/labor breakdowns
• Communicate effectively with repair facilities and internal teams
• Make confident decisions in a fast-paced, call-driven environment
• Manage multiple calls and claims simultaneously

• Automotive diagnostics and repair knowledge
• Ability to interpret repair estimates and documentation
• Knowledge of labor guides (Mitchell, Alldata, etc.)
• Parts pricing and cost evaluation
• Negotiation and decision-making
• Attention to detail and documentation accuracy
• Time management in a high-volume environment

• Experience with extended warranties or vehicle service contracts
• Dealership or independent repair facility experience
• Familiarity with Mitchell, Alldata, or similar systems

• This role requires automotive mechanical experience
• Candidates with only property & casualty insurance experience may not be a fit

We’re building a team that values accuracy, efficiency, and real automotive expertise. This is an opportunity to transition your hands‑on experience into a growing, professional claims environment.

We offer:

• Health, dental, and vision insurance
• Paid time off and holidays
• Career growth and leadership opportunities