Director of Client Services - State National

* Regularly visit (on average 2 times a year) assigned clients to review status and direction of the authorized, active program(s) and promote additional business opportunity.
* Client relationship building and management at the executive level
* Develop maintain and distribute documentation for each client visit.
* Monitor and update premium projections for all clients.
* Perform diligence and implementation process for all new clients, including producing appropriate documentation for review and approval by the client.
* Review all audits for assigned clients prior to distribution to our Clients, Brokers and Reinsurers.
* Maintain familiarity with all non-assigned clients by review of documents and attendance at key meetings.
* Monitor audit process and provide support to assure that the distribution of reports meets agreed upon regulatory guidelines. Review and take appropriate action, to assure assigned clients have corrected outstanding audit findings.
* Notify Program Services management, client management and reinsurer management when a critical audit finding is identified and/or resolved
* For assigned clients facilitate the development and implementation of a plan of resolution for critical audit findings and communicate to appropriate parties.
* Coordinate and provide oversight to vendors as assigned by supervisor, such vendors include; underwriting auditors, claim auditors, TPA’s.
* Participate as required in the evaluation and selection of outside vendors.
* Assure assigned clients maintain their premium trust accounts in accordance with the premium trust agreements and contracts.
* Support system initiatives as required.
* Develop, maintain and implement a business relationship plan for all assigned clients.
* Provide required resource and problem resolution assistance to all Program Services functions to resolve outstanding chronic/acute client issues.
* Solicit and/or triage business expansion opportunities with current assigned clients.
* Utilize current technology to develop and deliver presentations as required.
* Duties as assigned by supervisor.
* Strong communications skills (i.e. written, oral and negotiation).
* Strong analytical and problem solving skills.
* Strong desktop skills (i.e. Word, Excel, PowerPoint, etc.
* Bachelor's degree required, Masters preferred
* Progressively more responsible insurance management experience.
* 10+ years of property and casualty industry experience in one or more disciplines (i.e. audit, accounting, claims, marketing, IT, etc.)
* Ability to travel 30% - 40%
*
* Who we are:

** Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
** We’re all about people | We win together | We strive for better
**** We enjoy the everyday | We think further
***
* What’s in it for you:

** In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
* We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
* All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
* We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

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Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected…