Program Client Services Business Analyst - State National

Program Client Services Business Analyst
- State National### Program Client Services Business Analyst
- State National Solliciteren:
Bedford TX:
fulltime:
Vandaag geplaatst:
R0024221

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you’re wild about horses, bananas for boats or driven by data, you’ll find your fit amongst our global community of optimists and problem-solvers.

We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
Responsible for supporting operations and processes as they relate to Program Manager clients. Responsibilities include establishing and maintaining the documentation framework for new and existing Programs to support management function, analyzing programs and their components to support reporting requirements and ensure business expectations for Program are accomplished. Manage operational set up of reporting and data analytics processes related to new accounts.

Work with other internal functional departments to monitor specific risk aspects, following up on issues raised by the Program client, and internal reporting by each Program.

Job Location:

Hybrid work arrangement based in Bedford, TX Responsible for supporting operations and processes as they relate to Program Manager clients. Responsibilities include establishing and maintaining the documentation framework for new and existing Programs to support management function, analyzing programs and their components to support reporting requirements and ensure business expectations for Program are accomplished. Manage operational set up of reporting and data analytics processes related to new accounts.

Work with other internal functional departments to monitor specific risk aspects, following up on issues raised by the Program client, and internal reporting by each Program.
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* Essential Functions:

*** Oversees all aspects of the current client tracking system of the Client Services Department. This requires a strategic understanding and knowledge of the division.
* Evaluates (CRM) program performance (development and maintenance process).
* Responsible for the continuous development and improvement of standard reporting tools.
* Develops and provides analysis on client specific metrics.
* Responsible for support related to client metrics and reporting.
* Provides guidance and training on system processes to the Client Services team, as well as regular system tasks.
* Prepare presentations and reports on an on-going basis.
* Creating of wires and managing our wiring process.
* Assistance with payment of claims and special projects across teams.
* Special projects, as assigned.
** Required Knowledge/

Skills:

*** Moderate to strong knowledge of CRM (Microsoft Dynamics a plus), including the use of charts, report building. Prior in-depth experience preferred.
* Advanced Microsoft Office skills:
Word, Excel, PowerPoint.
* Experience using databases.
* Strong analytical and quantitative skills, including the ability to recognize inconsistencies and assess…