Hospital Service Representative

THE SCHEDULE FOR THIS POSITION IS FRIDAY THROUGH SUNDAY PRINCIPAL ACCOUNTABILITY Reporting to the Manager of Shift Operations, and under the direction of the Shift Supervisor (Supervisor), the Hospital Service Representative (HSR) is responsible for performing the distribution functions during the assigned shift. Under direct supervision, the HSR will ensure accuracy in all unit transactions and adherence to all regulations and procedures governing the issuance, storage, and transportation of blood products.

Consistent with the goals and objectives of the department and Carter Blood Care (CBC), HSRs must maintain an excellent driving record, present a professional appearance, demonstrate good attention to detail, be able to lift 40 pounds, and possess ‘above average’ customer service and communication skills. Regular full-time attendance is required during office hours.

EDUCATION High School GraduateEXPERIENCESix months or more driving in the Dallas-Fort Worth metroplex area preferred

Some experience with computers, printers, and cellular phones

Some experience with direct customer service interaction SKILLS AND KNOWLEDGE Good verbal and written English communication skills

Ability/aptitude to learn computer blood banking/inventory management software and programs

Working knowledge of area highways, freeways, major thoroughfares, and alternate routes to various areas

Ability/aptitude to learn applicable AABB standards and FDA regulations associated with distribution, storage, and transportation of blood products

Excellent driving record PHYSICAL/MENTAL STRESS FACTORS Driving throughout the metroplex service region up to 11 hours daily.

Complete federally regulated unit transactions without error, multiple times each day.

Handle, pack, and deliver blood products, including some bio-hazardous material, in compliance with multiple regulations and procedures.

Routine, heavy lifting of blood transport containers, and extensive walking in the course of actual delivery to hospital blood bank laboratories.

Routine stress associated with the life/death consequences determined by the quality of performance.

Stress and risk associated with periodic blood-spill clean-up.

Ability to maintain a professional demeanor at all times while on duty, especially at the hospitals and while driving.

Must maintain an acceptable driving record, consistent with established CBC standards.

Carter Blood Care is an EEO/Affirmative Action employer. Carter Blood Care provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter Blood Care complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Carter Blood Care is a Pro Disabled & Veteran Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.