IT Specialist

Location:

Bedford, TX

Employment Type:

Full-Time

Work Arrangement:
In-Office

Company Size:
Approximately 25 employees

We are looking for a hands‑on IT Generalist / IT Support Specialist to manage the day‑to‑day technology needs of our growing 25‑person organization.

Our team consists of office‑based employees and field sales professionals, so this role will support both traditional office technology and the mobile technology needs of employees who spend much of their time in the field.

This is an in‑office position for someone who enjoys solving problems, working directly with people, and taking ownership of the company’s technology environment. The ideal candidate will be comfortable supporting Windows and Mac computers, Microsoft 365, Adobe Acrobat, networking, printers, mobile devices, and our Yealink/Telzio IP phone system.

• Provide hands‑on technical support to approximately 25 employees.
• Troubleshoot Windows and Mac computers, laptops, monitors, docking stations, printers, scanners, and other peripherals.
• Set up computers and equipment for new employees and prepare equipment when employees leave the company.
• Install, configure, update, and maintain software and hardware.
• Troubleshoot Wi‑Fi, wired network, VPN, and internet connectivity issues.
• Assist employees with technology issues both in the office and remotely when they are working in the field.
• Maintain an organized inventory of computers, peripherals, phones, and other IT equipment.

Provide day‑to‑day support for our Microsoft environment, including:

• Microsoft Outlook and email
• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• Microsoft Teams
• One Drive
• Share Point
• Microsoft 365 user accounts and permissions

• Support employees using Adobe Acrobat for creating, editing, combining, converting, and securing PDF documents.
• Troubleshoot Adobe Acrobat installations, licensing, updates, forms, electronic signatures, and PDF‑related issues.
• Help employees develop efficient workflows for managing and sharing PDF documents.

Manage and support our Yealink IP phone system using Telzio
, including:

• Yealink desk phones
• User extensions
• Call routing
• Voicemail
• Call forwarding
• Phone configuration
• Basic troubleshooting
• New‑user phone setup
• Troubleshooting connectivity and audio‑quality issues
• Working with Telzio support when escalation is required

Experience with Yealink and Telzio is preferred, but candidates with strong experience supporting other VoIP/IP phone systems are encouraged to apply.

Because approximately half of our employees are field sales professionals, you’ll also help ensure our sales team has the technology they need to stay productive outside the office.

Responsibilities may include:

• Laptop and mobile device support
• Remote troubleshooting
• Email and Microsoft 365 access
• VPN and connectivity issues
• Mobile applications
  
  Remote access and collaboration tools
• Helping field employees troubleshoot technology issues while traveling or working with customers

• Troubleshoot basic network connectivity issues.
• Maintain and troubleshoot office Wi‑Fi and wired network connections.
• Assist with routers, switches, firewalls, and other network equipment.
• Monitor and address basic connectivity and performance issues.
  
  Coordinate with internet, phone, software, and technology vendors when necessary.
• Maintain documentation of important IT systems, configurations, equipment, and procedures.

• Help maintain appropriate security practices across company computers and devices.
• Keep operating systems and software current.
• Assist with antivirus/endpoint protection and security updates.
• Help manage employee access…