State National Claims Supervisor

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

Supervise and coordinate activities of staff engaged in claims processing and adjusting activities. Provide support to staff with questions on account insurance coverage, and escalated complaints. Support, advise and make recommendations regarding the efficient, profitable and effective processing of claims.

Essential Functions:

Supervise the daily activities of staff, including setting performance standards and monitoring performance

Assist manager in planning, coordinating and distributing claims workflow

Assist staff with interpreting account insurance coverage in order to settle claim

Resolve escalated complaints and answer questions from clients regarding services and procedures

Provide account analysis and audits

Assist with establishing service benchmarks and reporting on performance measurements

Assist in researching and recommending new processes for improving departmental procedures

Assist manager in hiring, training, development and retention of staff

Additional Responsibilities:

Provide recommendations for various projects including processes, account conversions and product development

Provide internal training to internal customers on claims processes

Knowledge/Skills/Abilities:

Intermediate Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer) required

Excellent attention to detail

Ability to multi-task Excellent verbal and written communication skills

Excellent time management and organizational skills

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Ability to consider the relative costs and benefits of potential actions and choose the most appropriate one Ability to motivate, develop, and supervise people as they work Knowledge of claims adjusting

Knowledge of Collateral Protection Insurance and other products preferred

Knowledge of policy forms and account insurance coverage

Knowledge of principles and processes for providing customer service

Knowledge of administrative and clerical procedures and systems

Knowledge of laws, legal codes, government regulations, pertaining to adjusting claims

Education/Experience High School Diploma or equivalent required

Bachelors degree preferred2+ years supervisory/management experienceP&C Adjuster License Subrogation experience preferred

Auto claims adjusting preferred

You must have ability to secure all required state licensing within the first 90 days of employment#LI-ABUS Work AuthorizationUS Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We’re all about people | We win together | We strive for better We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.  We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.  All full-time employees have the option to…