Chief Donor and Growth Officer

PRINCIPAL ACCOUNTABILITY The Chief Donor and Growth Officer (CDGO) is responsible for developing and executing an integrated organizational strategy to grow, engage, and sustain the donor community while ensuring current and future blood collection needs are consistently met.

The CDGO provides executive leadership and strategic oversight of donor collections, donor recruitment, marketing and communications, donor relations, donor experience, community engagement, and related growth initiatives. This position is accountable for creating an integrated donor strategy that supports the complete donor journey—from awareness and recruitment through donation, retention, loyalty, and advocacy.

As a member of the executive leadership team, the CDGO translates organizational strategy, patient and hospital needs, donor behavior, and market opportunities into sustainable collection and growth strategies. The position combines operational leadership, donor-focused service, recruitment and marketing strategy, analytics, innovation, relationship management, and financial stewardship to expand the donor base, strengthen donor loyalty, optimize collection capacity, and support the long-term sustainability of the blood supply.

The CDGO develops and leads high-performing senior leadership teams, establishes clear performance expectations and accountability, promotes collaboration across organizational functions, and contributes to organization-wide strategy, culture, financial stewardship, and performance.

EDUCATION Bachelor's degree in business administration, healthcare administration, marketing, communications, public health, life sciences, or related discipline

Master's degree in business administration, healthcare administration, public health, or related field, preferredEXPERIENCEMinimum of 7 years of experience leading executive-level strategies related to customer, patient, community, or donor acquisition, retention, engagement, and experience

Minimum of 5 years of executive or senior leadership experience with responsibility for leading managers, directors, or other senior leaders and accountability for multiple functions, departments, or complex operational areas

Experience in a regulated industry, such as blood banking, healthcare, or another mission-driven environment

Experience using analytics, technology, market intelligence, and consumer or donor insights to guide strategy, investment, and operational decisions SKILLS AND KNOWLEDGE Advanced knowledge of strategic planning, organizational growth, operational management, and performance improvement, with the ability to translate organizational goals and market insights into measurable operational and growth strategies

Strong understanding of customer, patient, community, or donor acquisition, engagement, retention, loyalty, and experience strategies

Advanced analytical, financial, and resource-management skills and business acumen to evaluate performance trends, business cases, strategic investments, capacity, resource utilization, return on investment, growth opportunities, and organizational impact

Strong knowledge of marketing, communications, digital engagement, brand strategy, and community relationship development

Ability to lead complex, multidisciplinary functions; build alignment across senior leaders; and establish accountability for organizational outcomes

Demonstrated ability to lead organizational change, innovation, and adoption of new technologies and operating models

Exceptional executive communication, presentation, negotiation, and relationship-management skills for effective engagement with executive leadership, Board members, employees, donors, community and healthcare partners, media representatives, and other external stakeholders

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