Account Manager Assistant

Description & Requirements

Job Purpose:

Supporting the Account Manager managing day-to-day customer accounts in a ‘customer intimate’ environment. This role will be responsible for reviewing and processing customer purchase orders, maintaining customer orders during the duration of the contract, inputting into production schedules, managing returned material for repair under the RMA process and supporting the Account Manager in their role managing day-to-day priorities.

Main Duties:

• Contract review of incoming orders: load new customer Purchase Orders onto scheduling document and check all details are accurate and correct.
• Loading and maintaining production works orders: manage works order start dates to meet the required build start date to ensure on time delivery is met.
• Customer schedule management administration: load new orders onto scheduling document and check all details are accurate and correct, manage product queries by recording issues and effectively communicating with the customer.

Person Specification:

• Strong PC skills with knowledge of Outlook and Excel (preferred).
• Previous knowledge of ERP systems preferred, but not essential.
• Excellent time management and ability to manage multiple tasks with strong attention to detail.
• Professional manner with excellent communication skills.
• Previous experience of working in a similar role is desirable but not essential as training will be provided.

At Axis we expect every employee to commit to our Teamship Rules:

• Caring: for each other, our customers, our suppliers and all other stakeholders.
• Hardworking: with diligence, creativity, and by going the extra mile.
• Integrity: through honesty with oneself and with others.
• Positivity: a can-do attitude.
• Synergy: a united front as team Axis.