Receptionist, Administrative​/Clerical

Location: Bedford Heights, MK41 7BJ

Hours of work: Monday – Friday (9am to 5pm or similar)

Contract Type: Fixed Term Contract until end of March 2027

Are you a people-focused professional with a passion for delivering exceptional customer service? bpha is seeking a confident and organised Receptionist to be the welcoming face of our Bedford Heights office.

As our Receptionist, you will be the first point of contact for visitors, customers, and deliveries. You’ll play a key role in creating a positive and professional impression of bpha while supporting our internal teams with a range of business services.

• Welcome and assist all visitors and customers, ensuring health and safety procedures are followed.
• Handle queries with empathy and professionalism, redirecting or following up as needed.
• Provide business support services including managing room bookings, administering gift voucher requests, reprographics, and other administrative tasks.
• Manage incoming and outgoing correspondence and support purchasing processes.
• Assist with document management tasks such as scanning, indexing, and redacting.

• Excellent interpersonal and communication skills.
• Strong active listening and empathy.
• Proficiency in Microsoft Outlook, Teams, Word, and Excel.
• High attention to detail and problem-solving ability.
• Ability to manage a varied workload and meet deadlines independently.
• Calm under pressure and collaborative team player.
• Flexible, adaptable, and proactive.
• Natural ability to establish credibility with customers by communicating knowledge clearly and independently.

• Previous experience in a customer-focused role.
• Experience building relationships with stakeholders.
• Teamwork to achieve shared goals.

• Experience as a receptionist.
• Familiarity with CRM systems.
• First Aid qualification or willingness to train.

• We take responsibility:
  We do what we say and are accountable for our actions.
• We show empathy:
  We respect and listen to every colleague and customer.
• We are better together:
  We value diversity and achieve more as one team.
• We are ambitious:
  We strive for excellence and make a positive difference.

Please note that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.

bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.

We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.

That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.

Our full benefits offering can be found here: