Reception and Apprenticeship Administrator

Role: Reception and Apprenticeship Administrator

Location: Bedford College
- Kempston Campus

Salary/Benefits: Salary is between £23,557 and £26,754 per annum DOE and Qualifications,

• 27 days annual leave plus Bank holidays,
• People’s Pension
• Retail and Leisure Discounts
• excellent professional and personal development opportunities
• accessing college courses.

Hours/Weeks: 37 Hours / 52 Weeks

Contract Type: Permanent – Full Time

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

We are currently seeking a Reception and Apprenticeship Administrator to join our Apprenticeships department at The Bedford College Group.

As a Reception and Apprenticeship Administrator, you play an important role in the success of our students through:

• Front of House Customer Service
  - Deliver a professional, friendly and customer-focused reception service, acting as the main point of contact for visitors, students, staff and external customers while upholding service standards and the College’s reputation.
• Reception & Operational Support
  - Manage day-to-day front desk operations including visitor sign-in procedures, telephone and email enquiries, student/staff , parking permits, lost property, post distribution, cash handling and maintaining a safe, organised reception area.
• Student & Learner Administration
  - Provide frontline support to students by preparing course-related documentation, directing learners to classrooms, maintaining records, processing requests and ensuring customer interactions comply with College policies and procedures.
• Administrative & Team Support
  - Assist the Apprenticeship Directorate with administrative tasks such as attendance monitoring, EPA booking coordination, register accuracy, correspondence, cross-department communication and other duties delegated by management.
• Compliance, Events & Professional Development
  - Support Group events including Open Days and Enrolment, attend training activities, and actively promote safeguarding, equality, diversity and inclusion, health and safety, and continuous professional development in line with College policies.

• Qualifications & Experience - GCSE English and Maths (Grade A*-C/9-4 or equivalent), with experience in customer service, reception/front-of-house environments, email communication and handling challenging situations professionally to achieve positive outcomes.
• Customer Service & Communication Skills
  - Friendly, welcoming and customer-focused, with excellent face-to-face, telephone and written communication skills, a polite telephone manner and a commitment to creating a positive learning and working environment.
• Organisation & Teamwork
  - Able to maintain accurate records, prioritise workloads, work effectively within a team, liaise with others and perform efficiently in a busy, open-plan environment with fluctuating demands.
• Professionalism & Compliance
  - Demonstrates professional behaviour and appearance, works within policies and procedures, promotes safeguarding, maintains appropriate boundaries, supports health and safety requirements and upholds organisational values and reputation.
• Flexibility & Development
  - Committed to continuous learning and development, adaptable to changing work demands, willing to work evenings and occasional Saturdays, and able to travel independently between campuses as required.

Interviews to be held: TBC

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork
  - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously
  - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred
  - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive
  - We celebrate differences and…