Administrator, Healthcare Administration, Administrative​/Clerical

Job summary

The De Parys Group has an exciting opportunity for an administrator to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a full time basis, working 37.5 hours per week.

You will be required to provide an efficient, accurate and confidential clinical administration & secretarial service, supporting clinicians, patients and the wider practice team. The postholder will contribute to effective administrative & referral management, patient care coordination, clinical correspondence and the delivery of practice and PCN requirements.

Main duties of the job Provide comprehensive administrative support to clinicians and the wider practice team.

Manage incoming and outgoing post, emails, scanning and other general administrative duties.

Maintain accurate electronic and paper records.

Manage telephone and patient enquiries professionally and appropriately.

Undertake audio typing, clinical correspondence, reports and referrals.

Process and monitor referrals through e-RS, including rejected referrals and advice & guidance.

Coordinate urgent, cancer, specialist, diagnostic, pathology and secondary care pathways.

Monitor outstanding actions and escalate delays or concerns appropriately.

Process repeat prescription requests in accordance with practice protocols.

Support the practice's adult and child safeguarding administration, including confidential documentation and reports.

Process private work, including insurance, DVLA and patient letter requests, including invoicing where required.

Work collaboratively within the administrative and clinical teams and provide appropriate cover during colleague absence.

Undertake chaperone duties following appropriate training, where required.

Undertake any other reasonable duties appropriate to the role as requested by the line manager or team leader.

About us The De Parys Groups priority is to provide the highest standard of clinical care to the 38,000 patients registered with the practice. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation.

We have a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.

TDPG is fortunate to have its own dispensaries at our De Parys and Bromham sites. In addition to our routine GMS services, we offer a comprehensive range of services including minor surgery, LARC provision and anticoagulation clinics.

We have high QOF achievement and excellent KPIs within the group.

Benefits include:

NHS pension scheme.

Proper pay and Living Wage Foundation accredited.

Eye-care vouchers.

Annual leave: minimum 28 days FTE, with enhancements for long service.

Paid breaks

Details

Date posted
21 October 2026

Pay scheme

Other Salary
13.25 an hour

Contract Permanent Working  pattern

Full-time

Reference number
30104

Job locations
23 De Parys Avenue Bedford Bedfordshire MK
40 2TX
United Kingdom Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.
Job description
Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:

Essential Previous experience in a medical, clinical or general administrative environment.

Excellent organisational and time-management skills.

Good attention to detail and accuracy.

Excellent communication and interpersonal skills.

Ability to manage competing priorities and meet deadlines.

Ability to handle confidential and sensitive information appropriately.

Ability to work independently and as part of a team.

Good IT skills and ability to learn clinical systems and processes.

Ability to follow protocols and recognise when issues require escalation.

Desirable Experience of working in general practice.

Experience of Systm One, e-RS and/or NHS clinical administration.

Knowledge of referrals, prescriptions, safeguarding, QOF or PCN processes.

Experience of care coordination or MDT working.
Person…