Customer Service Administrator

We are currently recruiting for a Customer Service Administrator to join a busy automotive operation in Thurleigh. Working within the Fleet Solutions Division, you will provide administrative and customer service support to help ensure the smooth running of day-to-day operations and the efficient progression of vehicles through the site.

This is a varied role combining administration, data entry and customer service, with regular communication with both internal and external customers.

As a Customer Service Administrator, your responsibilities will include:

• Completing general office administration, including data entry, uploading files to internal systems and maintaining paperwork.
• Responding to customer queries by telephone and email, providing timely and accurate updates on vehicle progression.
• Creating and maintaining accurate records of incoming vehicles.
• Liaising with the site regarding vehicles that have been rejected or require further action.
• Managing vehicle movement schedules and updating vehicle trackers.
• Dealing with customer vehicle returns for repairs and ensuring these are progressed efficiently.
• Obtaining and updating information such as estimated completion dates, booking dates and parts back-order ETAs.
• Producing and using daily reports to track vehicle progress and days-on-site KPIs.
• Liaising with despatch teams to ensure vehicles are presented for collection on time.
• Supporting the wider team with general and ad-hoc administrative duties as required.

• Previous administration experience is essential.
• Previous customer service experience is desirable.
• Computer literate with good knowledge of Microsoft Excel.
• Strong communication skills, both written and verbal.
• Confident dealing with customer queries by telephone and email.
• Excellent numerical and literacy skills.
• Strong attention to detail and accuracy.
• Organised and able to manage multiple tasks and priorities.
• Flexible approach with a positive and enthusiastic attitude.
• Comfortable working in a busy, fast-paced automotive environment.

• Weekly pay.
• Company pension.
• Onsite parking.
• Ongoing work with a leading automotive company.

Commutable from: Bedford, Milton Keynes, Sandy, Biggleswade, St Neots, Wellingborough, Northampton, Huntingdon and surrounding areas.