Systems Administrator Job Bedford area,England UK,Administrative/Clerical

Position: Support Systems Administrator

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are:
We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

To provide administrative support ensuring the efficient & smooth running of the unit. To assist the Support Systems manager with accurate data input and administration.

Main duties of the job

Providing front-of-house reception duties
Receiving and dealing with all incoming calls to the service
Providing a comprehensive administrative service including processing all referrals, assessments and correspondence received.
For ensuring all incoming emails are dealt with accurately and in a timely manner and distributed to the appropriate persons,
For efficient input of case management data
For efficient input of data in line with NDTMS requirements

Working for our organisation

ELFT is committed to working in partnership with service users, their social networks and other services to provide strength-based recovery treatment. Our purpose is to reduce drug and alcohol related harm to individuals, families and communities, maximizing the quality of life and well-being of service users and enable service users to make better choices about their lives, enabling recovery.

Our clinical services rely on accurate data collection and data reporting, an analytical approach to understanding themes and trends, efficient electronic case management and efficient electronic administrative system management

Detailed job description and main responsibilities Administrative

To provide reception and switchboard duties, including answering the telephone, taking messages, transferring calls & dealing with clients who may drop in to visit the clinicians
To take and relay clear messages. This includes handling queries from other professionals and obtaining information to enable these to be dealt with as effectively and speedily as possible
To ensure all administrative systems are managed electronically where possible
To provide a comprehensive administrative service
To maintain office systems and ensure information relating to service users is accessible to relevant staff and to ensure confidentiality at all times
To book interpreters and translators for clients appointments and monitor confirmation of bookings and action as appropriate
To ensure there is an adequate supply of all office items including stationery supplies, information leaflets, available for colleagues and service users
To undertake general office duties including: photocopying, collating & binding of documents, laminating etc. as required
To ensure regular maintenance of non-clinical equipment within the team, ensuring that equipment is reported for repair as necessary & that the office is kept clean and tidy at all times

Electronic Case Management

To use the electronic case management system to input data accurately and in a timely manner
To ensure efficient input and recording of case management data
To ensure that data and recording requirements are fulfilled and that information is shared and disseminated in a professional and timely manner

To undertake the in-putting of activity data on to the appropriate database

General

In carrying out the above duties the post holder will:

Work in accordance with the appropriate ELFT policy and procedure at all
Work flexibly across operational sites as required
Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision
Seek to improve personal performance, contribution, knowledge & skill

Participate in appraisal, training & supervision processes
Keep up-to-date with developments in services, legislation & practice relevant to the relevant client group
Contribute to maintaining safe systems of work & a safe environment
To participate in activity monitoring & basic audit as required
To liaise with Estates & Facilities regarding facilities used by the service
To report to line manager any issues that are of concern relating to health & safety of the building
To arrange appointments & bookings for the service
To communicate effectively with a wide range of people from different…