Workshop Controller - Wilstead

Workshop Controller

We are looking for an experienced and motivated Workshop Controller to join our Volvo Truck & Bus workshop team.

As a Workshop Controller, you will be responsible for the day‑to‑day management of workshop operations, ensuring work is completed efficiently, safely, and to the highest standards. You will coordinate with technicians, monitor workflow, and deliver exceptional customer service while maximizing workshop productivity.

• Plan and control daily workshop activities.
• Allocate work effectively to technicians based on skill and workload.
• Support the CSR/Workshop Supervisor as required to ensure job specification.
• Monitor repair progress and ensure jobs are completed on time.
• Maintain high standards of quality, safety, and compliance.
• Liaise with customers, service advisors, and parts departments to ensure smooth operations.
• Support technicians with technical guidance and problem‑solving.
• Monitor workshop performance, productivity, and efficiency.
• Ensure all repairs comply with Volvo Truck & Bus standards and manufacturer guidelines.

• Previous experience as a Workshop Controller, Senior Technician, or Workshop Supervisor within the commercial vehicle industry.
• Strong knowledge of Volvo Truck & Bus products is highly desirable.
• Excellent leadership, communication, and organizational skills.
• Ability to work under pressure and manage multiple priorities.
• Computer literacy and experience with workshop management systems.
• Full driving licence (HGV licence advantageous but not essential).

• Competitive salary with a bonus scheme.
• 25 days holiday, raising to 30 days + bank holidays with service.
• Ongoing Volvo manufacturer training and career development.
• Generous company pension scheme.
• Enhanced paternity/maternity/foster leave.
• Many discounts and benefits for yourself, family and friends, including offers from high street retailers, theme park days out, travel, hotels, etc.
• Supportive team environment.
• Opportunity to work with one of the world's leading commercial vehicle brands.

Work schedule:

Monday to Friday, 0800–1630 (40 hours per week, some flexibility required).