Casual Receptionist

Join an exceptional team at Cranfield Quality Services Ltd!

We are looking for friendly people, who will bring a positive can-do attitude to work every day.

Join an exceptional team at Cranfield Quality Services Ltd!

We are looking for friendly people, who will bring a positive can-do attitude to work every day.

• To be aware of and to comply with company and legal requirements including health, safety and hygiene.
• To efficiently manage and prioritise each working shift ensuring that all tasks are carried out in accordance with training and DWI procedures.
• To be aware of business capacity and any specific requirements and to liaise closely with all departments communicating effectively any changes that may affect them.
• To deliver excellent customer service to all delegates and guests and assist with all enquiries in a professional and welcoming manner.
• Assist with processing reservations, amendments, cancellations and no-shows, in line with company policy and DWI procedures.
• Working hours will be between 07:00 and 23:00 working weekdays and weekends. This will be on a rota basis.
• To ensure all information and charges relating to Delegates, Courses and Bedroom accounts are correctly processed using the Front Desk computer system.
• Ensure that all administration duties are carried out in line with DWI procedures.
• Provide accurate reports for the Management Team and other Departments as required, to assist with the daily running of the business.
• Must be able to work as an individual, but also be able to contribute as part of a team; attending and participating in Team Meetings.
• To use and maintain equipment in the department as trained and to immediately report any faults to the Reception Manager or Duty Manager.
• To ensure that the reception area is maintained as a clean and safe working environment.
• To carry out any reasonable task as requested by a member of the Management Team.
• Work across both CMDC and Mitchell Hall if required