Customer Communications Centre Advisor

Join to apply for the Customer Communications Centre Advisor role at bpha
.

Salary: £24,242.40 per annum

Location:

Bedford, Bedfordshire

Permanent, Full Time vacancy that will close in 19 days at 23:59 GMT.

Working Hours:

Monday to Thursday, 8am–5:00pm, Friday, 8am - 4:30pm.

Contract Type:
Hybrid (Office-based for 6 months, then hybrid).

Are you a recent graduate or early in your career and looking to make a real impact? At bpha, we’re not just offering a job—we’re offering a long-term career development opportunity.

As a Customer Communications Centre Advisor, you’ll be the first point of contact for our customers—handling queries via phone, email, Whats App, and social media. You’ll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service.

• Resolve customer queries at first contact
• Collaborate across departments to find solutions
• Support new colleagues through buddying and training
• Continuously develop your skills through training in general and repairs enquiries

We’re looking for individuals who are:

• Excellent communicators with a professional telephone manner
• Empathetic and customer-focused
• Proficient with IT, specifically MS Office
• Able to prioritize and manage time effectively
• Educated to GCSE level (A–C in English and Maths)

Experience in customer service of some description is a must, but this doesn’t have to have been in housing or in a directly comparable environment. We value potential and attitude just as much as experience.

• We take responsibility – doing the right thing, not the easy thing
• We show empathy – listening and understanding every customer
• We are better together – collaborating and celebrating diversity
• We are ambitious – always learning and striving to be the best

With structured development pathways and a culture of support, bpha is the perfect place to start and grow your career.

bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes – for rent, shared ownership and supported housing. We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community.

We bring people together, and run and support a wide range of community activities. We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services. As a bpha employee, you’d be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).

‘Quality homes. Connected communities’.

Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people. Our values underpin the work that we do and are ingrained in our culture  are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.

We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard. That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.

• Holiday entitlement of 28-33 days a year, plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover
• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments
• Long service award
• Annual staff recognition awards
• Discretionary reward scheme
• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe/restaurant at headquarters
• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Documents:
Customer Communications Centre Advisor Role Profile - Download