Housing Officer, Customer Service​/HelpDesk

Housing Officer (Bedfordshire/Buckinghamshire)

Location:

Bedfordshire, Buckinghamshire

Salary: £36,000 per annum

Vacancy Type:
Full-time

Closing date: 26 May, 2026

We are looking for six Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area:

• 2 – Bedford
• 2 – Central Bedford
• 1 – Central Bedford, Luton, North Hertfordshire
• 1 – Milton Keynes, Buckinghamshire

• Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
• Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
• Supporting lettings and voids activity to minimise rent loss and turnaround times
• Carrying out estate inspections and addressing neighbourhood and environmental issues
• Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
• Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
• Completing person‑centred fire risk assessments and monitoring health and safety issues
• Investigating complaints and learning from outcomes to improve services
• Working in partnership with local authorities and external agencies to support customers effectively

You’ll bring experience of housing management or a similar customer‑facing role, along with the confidence to manage complex and sensitive situations professionally. You’ll also have:

• Experience of tenancy, estate management, lettings or neighbourhood services within social housing
• Knowledge of housing legislation, including safeguarding, ASB and welfare reform
• Strong communication and influencing skills, with the ability to work calmly under pressure
• A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
• Confidence using digital systems and data to manage cases and improve performance
• The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
• Comfortable working flexibly, including participating in an out‑of‑hours rota where required

At Stonewater, our customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you pride yourself on getting things right, supporting others, and making a difference through everyday interactions, we’d love to hear from you.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.