Customer Service Executive

Our client based in Wixams (own transport required) are currently recruiting for a Customer Service Executive on a permanent basis. Working Monday to Friday

Key Responsibilities and Tasks

• Client, Customer, and Carrier Interactions
• Serve as the first point of contact for client, customer, and carrier queries via phone, email, and ticketing systems (e.g., Query Manager).
• Resolve low-level enquiries such as order status updates, delivery tracking, and proof-of-despatch requests.
• Escalate complex or sensitive issues to the Account Manager.
• Maintain accurate communication records and provide timely updates to clients and customers.
• Liaise directly with carriers to assist with client or customer delivery queries.
• Uphold Company standards of professionalism in every client and customer interaction.

Account Management Support

• Support Account Managers by handling day-to-day administrative requests and updates.
• Ensure client requirements are processed accurately and within agreed time frames.
• Assist in preparing and maintaining job briefs, job bags, and supporting documentation.
• Keep Account Managers informed of client feedback, issues, or service concerns.
• Administration and Order Support
• Perform clerical and administrative tasks such as scanning, filing, and creating or updating job bags.

Requirements

• Customer Service experience within an office environment
• Available immediately
• Excellent computer skills
• Organised
• Can do attitude