Key Account Executive

Customer Service Advisor – Movianto Bedford

£26,855.96 per annum | Monday to Friday | 37.5 hours per week

Are you a Customer Service Advisor looking for your next opportunity?

Do you want to work in a role where your attention to detail, problem‑solving skills and customer focus genuinely make a difference?

Movianto Bedford is hiring for a Customer Service Advisor to join our team.

Movianto is a leading pharmaceutical supply chain partner, supporting the healthcare, pharmaceutical, biotech, medical device and diagnostics industries. In this role, you will be part of a busy Customer Service team helping to ensure healthcare products get where they need to be, when they need to be there.

As a Customer Service Advisor, you will manage queries from a portfolio of key accounts, handling contact by phone and email, logging information accurately on Salesforce, investigating issues and working closely with our Warehouse, Transport and Key Account teams to resolve queries quickly and effectively.

You will be responsible for taking ownership of customer queries from start to finish, keeping clients updated, supporting investigations into service issues, processing returns and uplifts, monitoring critical consignments and helping us continually improve the service we provide.

We are looking for someone with previous customer service experience, ideally within a B2B environment. You will need strong communication skills, good attention to detail, the ability to work under pressure and confidence using Microsoft packages. Most importantly, you should care about delivering good customer service and be able to work well as part of a team.

• 33 days annual leave, including bank holidays
• Discounted gym memberships
• Flexible pay through Wagestream
• Life assurance
• Up to 4% employer pension contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards benefits platform
• This is a great opportunity for someone who enjoys solving problems, working with people and being part of a team that plays an important role in the healthcare supply chain.