Advice Apprentice

Benefits

We believe that benefits should be more than just perks. They aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.

That’s why at bpha, we reward our employees by giving them a supportive and caring environment that empowers them to be happy, healthy and inspired, every day.

Our full benefits offering can be found here:

Role Type: Fixed Term, Full time

Salary: £25,877.80

Are you passionate about helping others and looking to build your career in a supportive, values-driven organisation? bpha is seeking a Money Advice Apprentice to join our dedicated team, providing vital support to residents and helping them avoid financial difficulties.

• Deliver advice and triage benefit and debt support to bpha residents, helping them maximise their income and avoid financial hardship.
• Work as part of a collaborative team, maintaining performance data and handling general enquiries.
• Undertake comprehensive training to become an accredited Money Adviser, working within FCA guidelines and maintaining confidentiality.
• Proactively engage with new tenancies to maximise welfare benefit and debt advice uptake.
• Support customers with empathy and professionalism, especially in sensitive or distressing situations.
• Contribute to partnership working and project delivery, helping bpha achieve its goals.

• You have experience in customer-facing roles (retail, hospitality, call centres, care, etc.) and can demonstrate strong communication skills.
• You’re empathetic, able to listen and support people in challenging circumstances, and committed to doing the right thing.
• You’re comfortable managing a varied workload and adapting to change.
• You’re confident using MS Word, Excel, and Outlook, and can communicate effectively in writing.
• You’re ambitious, eager to learn, and want to make a positive difference for others.

• We take responsibility, show empathy, and work better together.
• We value diversity, respect every colleague and customer, and strive for excellence.
• You’ll receive full training, ongoing support, and the opportunity to grow your career in money advice.

Special requirements: This role is subject to an enhanced DBS check.

Ready to start your journey? Apply now and help us make a positive impact in our community!

Please note, bpha reserves the right to close applications early upon identification of a suitable candidate. Early applications are advised.

bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.