Member Services Administrator

We are looking for a full‑time professional and customer‑focused Member Services Administrator to join our team at the Head Office in Bedford, MK44 3JZ
. As a key member of the Member Services team, you will deliver exceptional customer service across multiple communication channels, maintain accurate and compliant member records, and support membership growth through outbound contact with prospective members. This is an exciting opportunity for someone who enjoys helping customers, solving problems, and working in a fast‑paced environment.

Salary: £27,976 per annum.

• Process and register new memberships accurately through email, live chat, and telephone.
• Deliver excellent customer service by responding to member enquiries professionally and efficiently.
• Contact partially registered members to encourage completion of membership applications.
• Accept membership payments over the telephone in line with company procedures.
• Maintain accurate member records and support compliance requirements, including GDPR.
• Assist members with website‑related queries and explain membership processes and benefits.
• Support the wider team and undertake additional duties as required.

• Previous experience in a customer service or administrative role.
• Excellent written and verbal communication skills.
• Experience handling inbound customer enquiries via telephone, email, or live chat.
• Strong customer service focus with a professional and positive attitude.
• Good attention to detail and ability to follow processes accurately.
• Competent in Microsoft Office applications.
• Strong problem‑solving and organisational skills.
• Ability to multitask and work effectively in a fast‑paced environment.
• Experience handling challenging customer situations professionally.

• Monday to Friday working hours.
• 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Paid day to volunteer for a charity of your choice.
• Healthcare Cash Plan.
• Contributory workplace pension scheme.
• Opportunity to purchase shares in the global company at a discounted rate.
• Cycle‑to‑Work scheme and access to fitness videos and gym discounts.
• Life insurance coverage.
• Exclusive discounts via our deals hub for everyday purchases and family activities.

Copart is an equal‑opportunity employer. Discrimination is expressly forbidden, and we welcome applications from all qualifications.