Customer Service Coordinator
Job in
Bedford, Bedfordshire, MK40, England, UK
Listed on 2026-07-16
Listing for:
untypical
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Office Administrator/ Coordinator
Job Description & How to Apply Below
Customer Services Coordinator
This role is based in the Bedford office and focuses on delivering a professional, positive and enthusiastic service to our customers.
Responsibilities- Plan, prioritise and organise workload daily
- Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
- Being responsible for ensuring defects are attended to in a reasonable timescale
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Prepare and submit progress reports to the Customer Care Manager
- Support in new ideas/ procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey
- Track SLA’s and report to Senior Coordinator & Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
- Enhanced Company Pension Scheme
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Life Assurance
- Employee Assistance Programme
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×