Customer Service Executive

Role:
Customer Service Executive

Location:

Bedford

Hours:

Full time, Monday to Friday (Hybrid)

Salary: £28,000 - £30,000 (DOE)

We're looking to recruit a Customer Service Executive to join a dedicated team and help provide an excellent standard of service.

This is a key role within the Customer Service team, responsible for supporting customers across telephone, email and website enquiries, processing orders accurately and efficiently, and providing a professional, consistent and customer-focused service.

• Act as the first point of contact for telephone-based customer enquiries.
• Respond to customer enquiries received by email and through the website.
• Communicate professionally and effectively with both internal and external customers.
• Work collaboratively with colleagues to provide a coordinated, consistent and efficient customer service.
• Process and input customer orders accurately and efficiently.
• Monitor functional mailboxes, ensuring enquiries and requests are responded to and cleared as required.
• Ensure customer credits are completed accurately and in a timely manner.
• Undertake a range of administrative duties to support the effective operation of the Customer Service team.
• Maintain a high level of accuracy and attention to detail while working in a fast-paced environment.

• 1
  -2 years, Previous experience within a office based, Customer Service role.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service and helping others.
• Professional, organised and able to maintain a high level of accuracy and attention to detail.
• Good timekeeping and the ability to manage multiple tasks and priorities.
• Resilience and the ability to work effectively in a fast-paced environment.
• A positive, can-do attitude.
• Ability to work collaboratively as part of a team.