Customer Service Coordinator

Location:

Bedford

Hours:

Monday to Friday, 37.5 hours a week

Salary: £27,000 per annum

Fully office based position

Immediate Start Date Available

An excellent opportunity has now arisen for an experienced Customer Service Coordinator to join a well-established client based in Bedford.

• Act as the first point of contact for customer enquiries via telephone and email, delivering a professional and responsive service.
• Provide administrative support across Sales and Service, including processing orders, preparing quotations, following up leads, and coordinating customer requests.
• Coordinate planned preventative maintenance (PPM) visits and service appointments, liaising with customers and engineers to ensure smooth delivery.
• Maintain accurate customer records, CRM systems, service documentation, and client portals.
• Support invoicing, payment processing, service call administration, and the timely resolution of customer queries.
• Build strong customer relationships, identify opportunities for additional business, and work collaboratively with internal teams to deliver excellent service.

• Previous experience in customer service, administration, sales support, or service coordination.
• Excellent communication and interpersonal skills, with a confident and professional telephone manner.
• Strong organisational and time-management skills, with the ability to prioritise workloads and meet deadlines.
• Good IT skills, including Microsoft Office, with experience using CRM or database systems advantageous.
• High attention to detail, with the ability to maintain accurate records and process information efficiently.
• A proactive, customer-focused team player with strong problem-solving skills and the ability to identify opportunities to improve service and support sales growth.