Customer Service Coordinator
Job in
Bedford, Bedfordshire, MK40, England, UK
Listed on 2026-10-20
Listing for:
Job Advert
Full Time
position Listed on 2026-10-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Bilingual -
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
Role: Customer Service Coordinator
Location:
Bedford
Hours:
Monday to Friday, 37.5 hours a week
Salary: £27,000 per annum
Fully office based position
Immediate Start Date Available
An excellent opportunity has now arisen for an experienced Customer Service Coordinator to join a well-established client based in Bedford.
Duties of a Customer Service Coordinator:- Act as the first point of contact for customer enquiries via telephone and email, delivering a professional and responsive service.
- Provide administrative support across Sales and Service, including processing orders, preparing quotations, following up leads, and coordinating customer requests.
- Coordinate planned preventative maintenance (PPM) visits and service appointments, liaising with customers and engineers to ensure smooth delivery.
- Maintain accurate customer records, CRM systems, service documentation, and client portals.
- Support invoicing, payment processing, service call administration, and the timely resolution of customer queries.
- Build strong customer relationships, identify opportunities for additional business, and work collaboratively with internal teams to deliver excellent service.
- Previous experience in customer service, administration, sales support, or service coordination.
- Excellent communication and interpersonal skills, with a confident and professional telephone manner.
- Strong organisational and time-management skills, with the ability to prioritise workloads and meet deadlines.
- Good IT skills, including Microsoft Office, with experience using CRM or database systems advantageous.
- High attention to detail, with the ability to maintain accurate records and process information efficiently.
- A proactive, customer-focused team player with strong problem-solving skills and the ability to identify opportunities to improve service and support sales growth.
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