Senior Interaction Designer

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves to our values.

Caring. We care about our colleagues and people whose lives we are here to transform. Connecting. We will transform lives through our ability to make positive connections. Transforming. We are committed to transforming lives and make a positive societal impact. We help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future.

Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it. By fostering our values, we are very proud of the inclusive working environment that we have created. We are committed to attracting people of all backgrounds, we want our colleagues to reflect our customers and the people we assist.

This role is aligned with DDaT Senior interaction designer  A senior interaction designer is an experienced designer who works with minimal support and can influence and mentor others. At this role level, you will:

• work with service managers and programme directors to develop design concepts
• potentially have responsibility across complex services
• help set direction and embed good practice within teams
• make important decisions based on research and understand how this research impacts others

Role details As a Senior Interaction Designer at Money and Pensions Service (MaPS), you will be responsible for improving engagement, customer satisfaction and ultimately the financial wellbeing of millions of people across the UK, particularly those with vulnerabilities. Working within a multi-disciplinary team, you will use your interaction design skills to ensure our digital products and services are desirable, effective, usable, accessible and inclusive.

You will also work with the rest of UCD team to champion and evolve the practice of user centred design at MaPS and align it with the GDS Service Standard. Your design skills and experience will help MaPS achieve our mission of helping everyone in the UK make the most of their money and pensions.

• Guiding a collaborative design process for multiple or complex projects.
• Leading workshops, reviews, critiques and handovers.
• Helping evolve and champion the interaction design practice within MaPS.
• Building interaction design capacity within a multi-functional team by sharing insights, principles and best practices with non-designers.
• Collaborating with a cross functional team to implement the user experience vision for MaPS’s digital channels.
• Advising and teaching colleagues of all levels in your areas of special expertise.
• Helping internal colleagues and external delivery partners define and evolve agile ways of working.
• Identifying, understanding and mitigating the ways design decisions and processes may negatively impact users, especially those who are vulnerable or experience some form of exclusion.
• Working with Business Analysts, Policy and Proposition Managers, and Product Managers to understand business requirements and ensure they are addressed in your designs.
• Collaborating with relevant internal teams to ensure our services meet MaPS, DWP and GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection.
• Building prototypes for testing and review.
• Identifying and prioritising design assumptions.
• Helping user…