UPS Customer Engineer

Job Description What kind of work will you be doing?

• Planned routine maintenance of UPS and associated battery systems.
• System commissioning, startup, load bank and site acceptance testing.
• Remedial work tasks either as planned repairs or part of a callout activity.
• Fault finding, investigations and rectification.
• On site customer familiarization training.
• Extensive travel necessary to customer sites of varying locations.
• Be included on the UPS callout rota to provide 24-hour response.

• Experience of working in a field operations role.
• HNC/HND in Electrical/Electronic Engineering or equivalent – or previous experience working with UPS, Emergency Lighting and Battery systems.
• Experience and understanding of customer mission critical infrastructure and environments.
• Experience of fault finding and rectification.
• Ability to effectively communicate technical information and read electrical circuit diagrams.
• Demonstrate professionalism, cooperation, courtesy, and assertiveness.
• Demonstrate good customer relation skills by providing a prompt personalized service.
• Ability to manage multiple tasks simultaneously. Effective planning, set priorities, organize, and coordinate work activities with others.
• Effectively handle stressful situations. Able to resolve conflict and meet deadlines.
• Self-motivated and results driven.
• Good understanding of IT, communication protocols and firmware flashing advantageous.
• Excellent written and verbal English language.
• Full driving license essential.