Spa Shift Manager Center Parcs Posted

Aqua Sana Forest Spa is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with up to 25 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest product houses including Elemis, Comfort Zone and VOYA.

Aqua Sana Forest Spa is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana Forest Spa during Spa Days and Spa Breaks.

We’re looking for a passionate and inspiring Shift Manager to play a key role in the day-to-day operation of Aqua Sana Forest Spa. This is a hands-on leadership position where exceptional guest care, colleague engagement, and commercial awareness come together to create an outstanding spa experience.

Reporting to one of the Aqua Sana Forest Spa Assistant Managers, you’ll ensure the smooth running of the spa during your shifts, confidently handling guest enquiries, driving on the day sales, and upholding the very highest standards of service for both guests and colleagues.

You’ll support with leading and motivating a large team, taking accountability for daily operational performance while fostering a positive, professional, and supportive environment.

Working collaboratively as part of a management team, you’ll bring energy, enthusiasm, and a genuine passion for customer and team satisfaction. You’ll also take ownership of a specialist area within the operation – Service, Therapy or Experience – while remaining adaptable and ready to support across all areas to meet the needs of the business.

If you thrive in a fast-paced, guest-focused environment and love leading teams to success, this could be the perfect next step in your career.

We have the following contracts available on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period.

90 hours per 4-week period – Flexible with days

150 hours per 4-week period – Please note this one is a fixed term contract for 12 months

Please state your desired contracted hours from the options above under the suitability section of your application form.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and/or New Year on a rota basis.

• Previous experience of working in a customer service environment
• Experience of people management
• Excellent verbal and written communication skills
• Friendly, genuine and warm towards guests and colleagues
• Strong organisational skills with attention to detail and ability to prioritise and organise daily tasks. Pre-empts problems and seeks to find solutions
• Good working knowledge of Microsoft Office (Word and Excel)
• Excellent interpersonal skills and the ability to develop, support and challenge a team
• Holds at least one of the following qualifications:
  Level 3 Beauty qualification, NPLQ, PPO, training assessor or equivalent.

• Previous experience of working within a similar role / beauty industry with experience of spa / leisure booking systems

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal – offering a wide range of retail and leisure discounts
• An Employee Assistance Program – providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

Closing date: 3rd March 2026

Interviews to be held:
Week Commencing 2nd March 2026

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.