Customer Relationship Manager

Bedford, United Kingdom | Posted on 09/23/2026

We are recruiting on behalf of a well-established care provider who specialises in delivering high-quality, person-centred care within nursing and residential care homes. As a Customer Relationship Manager, you will play a pivotal role in building strong connections with families, residents, and the wider community to ensure the care home remains the provider of choice.

Key Responsibilities:

• Act as the main point of contact for prospective residents and their families, guiding them through the admissions process with compassion and professionalism.
• Build strong relationships within the local community to enhance the home’s profile and reputation.
• Develop and implement marketing strategies to attract new residents.
• Maintain detailed knowledge of the home’s services, facilities, and ethos to effectively communicate its value proposition.
• Work collaboratively with the home’s management team to ensure a seamless resident journey from initial enquiry to move-in.

About You:

• Previous experience within the care sector is highly desirable, ideally with direct knowledge of how care homes operate.
• Excellent communication and interpersonal skills with the ability to build trust quickly.
• Strong organisational abilities and a proactive approach to problem-solving.
• A genuine passion for supporting older people and promoting person-centred care.
• Competitive salary of £40,000.
• Opportunity to work with an established and respected care provider.
• Supportive team culture with professional development opportunities.
• The chance to make a real difference to residents and their families.